BEST Virtual Phone Systems for Call Centers

Ring Central’s contact center offers world-class service to their clients. This new addition to their list of full-feature services is a breath of fresh air. Powered by in Contact, Ring Central users get powerful, multichannel capabilities to engage with their customers.

Their Contact Center features a waiting queue, advanced call routing, and an interactive voice response system. Phone calls are distributed to sales staff – and supervisors can still oversee agent activity via the analytics and reporting. Ring Central’s Contact Center can be integrated with third party software, such as CRM.

A Few Details about this Plan:

Call center plan pricing is much different than other Ring Central pricing. They have three plans to choose from, which include:

• Basic – Starting at $99.99/per user per month. You get a toll-free number, basic voice service, and are charged 1.9 cents per minute. This plan does not come with the chat, SMS or IVR.
• Advanced – Starting at $119.99 per user per month. You get same features as Basic but pay 1.7 cents per minute, and get multi-channel capabilities. Again, no IVR with this plan.
• Ultimate – Starting at $179.99 per user per month and allows inbound/outbound calling and charges 1.6 cents per minute. You get all features, three agents included, including IVR.

Virtual PBX offers hosted call center solutions. They can let workers take calls from anywhere – including call center team members working at home.

You get to look like a big business no matter where you are, and you enjoy advanced queuing technology, flat-rate plans and the queues are free. Real-time monitoring is also available and overflow queues can be used so clients never get a busy signal.

A Few Details about this Plan:

Virtual PBX does not specify how much call centers will pay for their plan, but state that the flat rate starts at $19.99 per month per line. While they do say unlimited inbound/outbound calls, they also state that a call center can go over the company’s “fair use” policy, which means if you use more than their fair use unlimited amount, they could still drop you from their plan.

Nextiva’s call center plans also feature IVR technology, call routing and much more. They cater to the medium and enterprise-sized businesses that are using call centers for support.

No contracts with these plans and you get call queue visibility, conferencing, enhanced greetings, CRM integration and real-time management tools. You can add as many agents as you need as well. You get unlimited minutes with Nextiva, making them more affordable. But, they too will limit you on fair use.

A Few Details about this Plan:

With Nextiva you will first have to purchase an Office Enterprise plan which start at $39.95 per month per user for five to 19 users and then goes down to $34.95 per month per user for 20 to 99 users.

Once you have an office plan chosen, you will then have to purchase a call center plan as well. Call Center Pro does not have all features, such as forced call delivery, whisper messages or night and holiday service. It starts at $50 per month per user. The Call Center Enterprise includes all features and starts at $100 per user per month.