VoIPo Business Phone Review
VoIPo was founded in 2006 and is still hosted by HostGator. They started with a main objective to help business owners save money on their communications costs. They have one of the lowest subscription fees per month, but do require you to pay upfront to take advantage of such low fees. Despite that, they offer an excellent service, great features and unlimited calling.
A VoIP provider with deep month-to-month discounts if you pay upfront.
- 40 features included free
- Unlimited local and long-distance calling
- Adapter offered for free (including free shipping)
- Low monthly subscription fees
- 60 free international minutes per month
- Free activation
- Toll-free numbers
- Prices for month-to-month contracts are much higher
- Must commit for two years to receive discount
- Call quality can vary
- Not as reliable as other VoIP providers
- Lack of customer service
- Difficulty transferring local numbers
- No vanity numbers
- No refunds on upfront contracts
Pricing/Minutes/Contract: (Rating: 6/10)
VoIPo has excellent monthly rates – as long as you choose their two-year contract and pay upfront. But, if you don't mind committing to a long contract or paying upfront, you will get to pay as low as $6.21 per month for unlimited local and long-distance calling and get up to 40 features for free. If you choose to pay month-to-month, the price jumps up to $15 per user.
Contracts are not refundable, but there is a 30-day guarantee. So, if you try it and do not like it, you can cancel within that 30 day period and all you will pay is to return the adapter and you'll be refunded contract funds. After the 30 days it becomes non-refundable. While they say they have unlimited calling, they also mention that all users are limited to a “fair use” amount of 5,000 minutes. So, you have unlimited calls up to 5,000 minutes per month.
They are upfront about their pricing, which is refreshing. They do boast about how users can save up to 75 percent on their bill, which is true with the two-year contract. Users that choose the one-year contract can still save too and will only pay $8.25 per month.
Call Management: (Rating: 6/10)
Call management with VoIPo is rather complicated. They do not have as robust call management features – but they are a discounted VoIPo provider. Through the admin portal you can access things like voicemail, setup extensions, setup softphones, access your basic features, create contacts lists, etc. You cannot integrate third-party apps and call analytics are limited to just call logs. Users can control some features via SMS.
Available Numbers: (Rating: 5/10)
VoIPo does offer toll-free numbers for an added fee each month. Users will not get access to vanity numbers through this provider. While they do allow you to port your phone number for free, it takes several days and most users report that the process is complex, unreliable and they often end up losing their number. But, there are also users who have no issues porting – so it all depends on the company the business is originally porting their number from. Users should be prepared to wait several weeks no matter what to access their number on the VoIPo service.
Advanced Features: (Rating: 5/10)
The advanced features offered by VoIPo are rather basic and some providers may already include these as standard features. But, because of their extreme affordability, the features are neat. While there are no third-party integration opportunities, you do get advanced features like custom caller ID (which lets you choose how you want a particular contact's information to show up), controlling your account via SMS, network failover forwarding, voicemail to email and online, online call logs, simultaneous ringing and innovative contact tools.
Usability/Ease of Use: (Rating: 6/10)
Unfortunately, the usability factor is a little low for VoIPo. Their control panel is not as user-friendly as other VoIP service providers and unless a user is familiar with online systems, they may find it difficult to setup. It's quite basic and lists features then the user can customize those features. Account information and support, but it is not as user-friendly as other companies.
Help and Support: (Rating: 5/10)
Customer support is excellent. VoIPo prides themselves on offering excellent service. But, when it comes to tech support, you do not have 24/7 access and their support can be sluggish. Their Support Knowledgebase is a series of articles that are organized oddly and difficult to navigate. The search tool is inaccurate too. They do allow you to contact customer support and let them know what questions you want answered so they can fill any gaps in their knowledgebase. They also offer in-depth installation guides for the adapters, hosted PBX and office VoIP.
VoIPo Pricing and Plans
Prices for VoIPo include 40 features, but are billed based on contract periods.
Month to Month: Includes 40 features and service for $15 per user, per month.
1 Year: Requires one-year commitment paid upfront, which is $99 per user or $8.25 per user, per month.
2 Year: Requires two-year commitment paid upfront, which is $149 per user or $6.25 per user, per month.
What We Like About VoIPo
Cheap Price: When compared to the monthly rates of other VoIP services, VoIPo is most definitely one of the cheapest out there. Starting at $6.21 per month for two-year contracts and just over $8 per month for a one-year contract is an excellent price. With that users still get great features and unlimited local and long-distance calling.
Free Activation: Most VoIP providers charge an activation fee, but VoIPo does not. Instead, you get free activation for your phone number (if new) and an extra line for free too.
Free Features: VoIPo does have an impressive list of over 40 features that you get for free. Considering how little you pay per month, these features are even more generous. They include the features you would expect from a phone service – such as caller ID, call forwarding, call blocking, routing, etc.
Free Adapter: Some services make you pay for the equipment, but VoIPo offers their adapter for free along with free shipping. You need the adapter to start service, so this is an important consideration when looking at VoIP providers.
30-Day Money Back Guarantee: While you do have to pay your contract upfront, VoIPo does offer a 30-day money back guarantee. So, as long as you cancel within that 30-day period, you will get a refund for the services.
What We Don't Like About VoIPo
Limited Support: They advertise themselves on offering unsurpassed support and caring for their customers, but customer support and tech support are limited. Their knowledgebase, while filled with plenty of articles, is hard to navigate and a lot of questions users are likely to have do not seem to be answered in the base.
Requires Contracts: To get the deep discount, you must commit to a one to two-year contract. The heaviest discounts are reserved for the two-year contract. Some people may be turned off by having to commit one to two years to a service. And, if users choose to go for a month-to-month contract, the prices for VoIPo jump more than double the discounted price.
Unreliable Service and Call Quality: Many users have reported unreliable service – with phones going down several times per month. Call quality can be iffy for users as well, and for businesses, having reliable, clear call quality is important.
Porting Numbers is an Issue: Depending on the company you are porting your number from, you may have difficulty porting your number over to VoIPo. Not only will it take several days to weeks, but some users may never be able to port the number – which means they'll have to change numbers. The amount of time it takes to port can also be an issue because some businesses cannot afford to wait over 20 days to transfer numbers.
Pay Contract Prices Upfront: VoIPo advertises per month, but the truth is, you pay your annual or two-year contract upfront – not monthly. If you choose a month-to-month plan, then you pay $15 per month. This is important, especially for businesses on tight budgets. For a two year-contract, business owners would have to pay the entire amount upfront to start service – and if they cancel mid-contract, there are no refunds.
No Service Level Agreement: VoIPo is owned by HostGator, yet there is no service level agreement from the VoIP company. While there are plenty of great companies out there without SLAs, some businesses may avoid using them because there is no agreement in place.
Fair Use Limitations: VoIPo advertises that they offer unlimited local and long-distance calling, but they also state that all accounts are subject to a “fair use” amount of 5,000 minutes per month max. For some business owners, being limited by minutes, while being promised unlimited calling is rather confusing.
VoIPo is a cloud-hosted phone service that boasts about being the "likable phone company." With their upfront pricing and deep discounts, they are a viable contender in the sea of VoIP services out there.