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WebEx Meeting Center Review

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WebEx Review

WebEx

Webex easily takes our top rating, with abundant features, and multi-level pricing to meet any small to large business needs.

$19/month

Web Conferencing

WebEx was purchased by Ciscso Systems in early 2007. Meeting Center replaces WebEx’s earlier MeetMeNow product.   In 2013 and 2014, WebEx was listed in “10 of the Best Business Apps ” (Forbes), “The Business App 50: Best Apps to Help You Do Your Job” (Business Insider), and “8 Mobile Apps You Wish You Downloaded Yesterday” (Hubspot).  Using the Cisco WebEx Cloud, it also uses one of the highest security rates.



PROS:
  • Browser based (no downloads)
  • Easy meeting invitations
  • Attractive, modern interface
  • Extensive file sharing and storage options
  • Meeting Space for continued collaboration
  • Share specific applications or whole screen
  • Mac compatible
  • Free for attendees
CONS:
  • No presentation sharing from mobile apps
  • Complicated and expensive pricing that requires multiple hosts
  • Chat in a separate tab
  • No breakout rooms


Meeting Setup: (Rating: 9/10)

WebEx is a browser-based system and there are no downloads required. Setting up a meeting may take a slight learning curve at first – but they have a plethora of tutorials Invitations are sent via email and users will not be required to make accounts or download anything to join the meeting. You can promote your upcoming meeting with social media as well as link your social media accounts to WebEx. Despite all of that, WebEx can be more difficult to use than other web conferencing programs – especially for invitees who are unfamiliar with the software.

Features: (Rating: 9/10)

WebEx is packed full of fun features just for web conferencers, such as team collaboration tools, high-definition video and audio, real-time content sharing, meeting activities and agendas, meeting recordings, documents and tasks, extended tools for mobile users and the reliability of Cisco servers.

For presenter tools, they don't have polls, but presenters can pass the control to another user present in the meeting, create tasks and share with the other attendees, and even share screen shots and documents – all of which can be stored in the WebEx account for faster meeting access. One unique feature is the ability to create presentations and follow up with them. You can schedule a meeting and then set the software to automatically record it. When the meeting is over, files presented during the meeting can be uploaded, notes inserted for follow-up and others invited to collaborate and view those files.

WebEx does not have any breakout rooms at this time.

While they do have mobile access, there is no file sharing for mobile users and there are other limitations that may make it difficult for traveling attendees to fully enjoy the experience. Also, while you may not have to actually download WebEx itself, you will need to install Java and enable cookies to access the service.

Video: (Rating: 10/10)

Up to seven streams of high-definition video are available. You can use a built-in web cam as well as live feed. WebEx strives to offer a more real face-to-face experience with attendees – regardless of where they are located in the world.

Audio: (Rating: 10/10)

Clear VoIP and dial-in audio accommodates all types of users with WebEx and it is compatible with most audio and multimedia file types. Like most web conferencing, the audio quality greatly depends on the connection quality.

Security: (Rating: 10/10)

WebEx does boast excellent security. They offer full 128-bit end-to-end SSL encryption for all web conferencing participants – which is an industry standard.

Ease of Use: (Rating: 10/10)

WebEx Meeting Center’s intuitive, attractive interface makes for a good user experience. They are fairly user-friendly, though if you are unfamiliar with installing or updating Java or enabling cookies, you may have some problems. Because software installations are not required, it makes it easier to create, invite and have attendees join your meeting. There are also a variety of help and support resources for those new to the system in addition to dozens of tutorials, how-to guides and instructional materials.

Help and Support: (Rating: 9/10)

Support is available to WebEx users. In addition to their online guides, tutorials and instructional manuals, you can reach phone support 24/7. There is also remote IT support. At this time, WebEx does not support a live chat option – something other web conferencing software programs do have.


WebEx Pricing

All premium plans include video conferencing with up to seven video feeds (split screen too), shared applications, VoIP or phone call-in, markup tools and whiteboard, record meetings, free mobile apps, and presenter roles.

Premium 8: Up to 8 people per meeting. Starts at $24 per month or $19 per month when paid annually.

Premium 25: Up to 25 people per meeting. Starts at $49 per month or $39 per month when paid annually.

Premium 100: Up to 100 people per meeting. Starts at $69 per month introductory or $49 per month when paid annually.


Specifications

Specification

Pricing

Monthly Price: $19 - $69

Free Version

Free Trial

Attendees

8

25

100

Help and Support

24/7 Support

Phone

Email

Social Media

Online Tutorials

Meeting Invitation

Schedule Meetings

Recurring Meetings

Ad-Hoc Meetings

Meeting Calendar

Invite Attendees After Meeting Started

Expel Attendees

Collaboration & Sharing

Change Presenters

Desktop Sharing

Specific Application Sharing

File Sharing

Whiteboard

Annotation & Drawing Tools

Chat

Video

Video Conferencing

HD Video

Max # of Video Streams: 7

Audio

VoIP Support

Local Toll Dial in #'s

Mute Participants

Additional Features

Meeting Recording

Outlook Integration

Participant Reporting

Security

Medium Security help

128-bit AES/Blowfish encryption

Platforms

Windows

Mac

IOS Iphone/Ipad

Android


What we Like About WebEx

Browser Based: Meeting Center is completely browser based. There are no applications that have to be downloaded for meeting attendees or meeting hosts on PC. There is a plug-in that Mac hosts have to download, however. You will also need to have Java up to date and cookies enabled to access a meeting.

Feature-Rich System: Cisco WebEx Meetings is a top-of-the-line product full of features. HD video, audio and video conferencing, HD webcam feed, file sharing, WebEx has it all. The system also includes some unusual features, such as sharing videos and connecting to remote devices.

Easy Meeting Invitations: To invite people to a meeting, simply enter their email addresses on the invite page. An invitation email automatically goes out to participants, no cut-and-paste required. Users can also send invites using Microsoft Outlook, which is integrated with WebEx.

Attractive, Intuitive Interface: WebEx’s interface is stellar. It is easy to navigate, and all of the main controls are easily at hand. A tiny ball icon indicates who is presenting, so you switch presenters by literally ‘passing the ball’ to another participant. The control panel even readjusts when a screen is being shared, retracting to a small portion of the screen so as not to get in the way of the presentation.

Extensive File Sharing: Meeting Center’s file sharing is extremely intuitive, with one simple drop down that organizes all means of sharing in one place. From this one menu, you can choose to share your desktop, a specific application, browser window, webpage, or file. There is an indicator at the top of the screen that shows what is being shared as well. The ability to also share videos and WebEx takes file sharing to a new level.

Meeting Space: WebEx Meeting Space provides a platform for continuing the project after a meeting has wrapped. Workers can use the space to chat and share files, while administrators can use it to make assignments and follow up on project. This is a natural addition to web conferencing and an invaluable tool for remote teams.

Mac Compatible: WebEx is one of the few web conferencing platforms that allows Mac users to share individual applications and files instead of their entire desktops. The rest of WebEx’s features, such as recording, are also available to Mac users.

Very Strong Mobile Support: WebEx’s Meeting Center provides the most extensive mobile app support we’ve seen, including Android, Blackberry, iPhone, iPad, and most other 3G-enabled mobile devices. Now you can schedule, attend, and host a meeting from anywhere.


What we Don't Like About WebEx

Complicated Pricing: WebEx’s pricing scheme puts it out of reach for most small business owners. You can start out with their standard version, which allows for eight attendees and a single host for $24/mo. or $19 with an annual plan. If you need more than eight attendees, you have to upgrade to the $49/mo. version, which is optimized for multiple hosts within an organization. Each host license is specific to one individual and costs $49/mo. For a small business, this can add up fast. Compared to the competition, WebEx certainly has some outrageous pricing and it makes them unappealing for businesses on a tight budget.

Chat: This is the only bad thing about the WebEx interface. The chat function and webcam are not visible at the same time, so you either have to type a message or see someone face-to-face. This problem could be easily remedied, but as it is, it presents an inconvenience.



9.6 Total Score
Feature-Rich HD Web Conferencing.

In our testing of Webex, we found very few issues, and were pleasantly surprised by all of the standard features. It easily garnered our top rating, and would be a good choice for small to enterprise level businesses alike.

Meeting Setup
9
Features
9
Video
10
Audio
10
Security
10
Ease of Use
10
Help and Support
9
PROS
  • Browser based (no downloads)
  • Easy meeting invitations
  • Attractive, modern interface
  • Extensive file sharing and storage options
  • Meeting Space for continued collaboration
  • Share specific applications or whole screen
  • Mac compatible
  • Free for attendees
CONS
  • No presentation sharing from mobile apps
  • Complicated and expensive pricing that requires multiple hosts
  • Chat in a separate tab
  • No breakout rooms

WebEx

Webex easily takes our top rating, with abundant features, and multi-level pricing to meet any small to large business needs.

$19/month

Web Conferencing


Shailynn is a word slinger, chef, Pinterest addict and adult coloring book collector. As our Operations Manager and Senior Researcher/Editor, you will find Shailynn busy finding new companies and topics to research, but also handling the crazy day-to-day on the backend – and by crazy…we mean all of us. She attended the International Culinary Institute, where she studied pastry arts and she worked as an executive pastry chef before hanging up her chef’s hat and decided to work from home as a writer. She is a fanatic for a great cup of coffee or wonderful glass of wine! Shailynn is a mother of three and married to a handsome firefighter.

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