Reviews - Web Conferencing

InterCall Review

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InterCall Review

InterCall

Intercall offers an extensive list of features and functionality - to a point that their interface can be overwhelming and confusing.

$39/month

Web Conferencing

Intercall offers and extensive list of features and functionality, but we found their interface to be very clumsy and confusing. So much so, that our first meeting attempt failed because we could not determine how to enable VoIP for audio or how to get video working. As it turns out, their video conferencing is their weakest point and only works if both the host and attendees have Intercall installed locally. Huge drawback.

Unified Meeting 5 has many premium features, but its confusing interface and lack of video conferencing ability need to be addressed.

Founded in 1991, InterCall is a division of West Corporation, a leading provider of outsourced communication solutions. The company runs both Unified Meeting 5, geared towards smaller companies, and Adobe Connect, which has pricier plans.



PROS:
  • Locked conferences
  • Call out feature
  • Zoom/unzoom
  • Ability to mute/unmute specific line
  • Meeting recordings, including audio and visuals
  • Calendar integration with Office, Messenger, Google, and Lotus
  • Custom meeting URL
  • Send meeting invites immediately via IM
  • Premium features
CONS:
  • Very confusing interface
  • Only one webcam can be viewed at a time
  • No integrated invitations for Mac
  • No free trial for video conferencing
  • Free trial extremely hard to cancel/credit card required
  • Unreliable customer service


Meeting Setup: (Rating: 8/10)

We didn’t experience any major problems with setting up the meeting, although there are no integrated meeting invitations for Mac users (invitations redirected to email). So, we are hoping that they will fix that functionality later on to make it more simple to setup for all operating systems.

Features: (Rating: 10/10)

Unified Meeting 5 has lots of premium features, including Outlook and Lotus Notes integration, drawing tools, and polling capabilities. They also offer a toll-free dial-in number and dedicated local dial in number, free mobile apps, online collaboration tools, and up to 125 participants depending on the plan you choose. To help make management easier, Unified Meeting 5 can call you and your attendees – so no one has to even worry about dialing in to start the meeting. Also, you can meet face-to-face via video chat, mute lines for participants and even disconnect those you no longer want in the meeting. Meetings can be recorded and reports are available with the service, such as duration of the meeting, number of participants, the names of those participating and polling info.

Video: (Rating: 4/10)

Unified Meeting 5 is decidedly lacking in this area. The primary issue is that only one video stream can be viewed at a time, meaning you can only see one person in the meeting at a time (others are delegated to profile pictures). Secondly, there is no HD video available, but the picture quality is not that poor.

Audio: (Rating: 8/10)

A range of high-quality audio options fit everyone’s needs, including VoIP and dial-in users. As long as you have a good connection, you can hear your participants clearly.

Security: (Rating: 10/10)

128 Bit AES/Blowfish Encryption protects meetings. Unified Meeting 5 also lets invited participants only join meetings for added protection.

Ease of Use: (Rating: 2/10)

The Unified Meeting 5 interface was by far the most confusing we’ve seen. Our testers actually failed to successfully use the software even after two attempts. This is something they need to work on, especially because they advertise their services as user-friendly.

Help and Support: (Rating: 2/10)

Contact support by telephone, chat, or email service. There are also user manuals and other online guides available. Unfortunately, in our correspondences regarding billing and other questions, customer service was slow and not at all helpful. We ended up paying a for a portion of the service even though we cancelled well within the 30 day window. Multiple attempts to cancel went unanswered and they refused to refund the charges. This is something we hope they fix in the future, because no company or individual should have significant billing issues or cancellation issues to deal with when working with a service.


InterCall Pricing

10 Attendees: $25/month ($19/month prepaid)

25 Attendees: $39/month ($35/month prepaid)

Pay-as-you-Go: 17¢/min/person


Specifications

Specification

Pricing

Monthly Price: $19 - $39

Pay as you go

Free Trial

Attendees

10

25

Help and Support

24/7 Support

Phone

Live Chat

Email

Social Media

Meeting Invitation

Schedule Meetings

Recurring Meetings

Ad-Hoc Meetings

Meeting Calendar

Invite Attendees After Meeting Started

Expel Attendees

Collaboration & Sharing

Change Presenters

Desktop Sharing

Specific Application Sharing

File Sharing

Annotation & Drawing Tools

Chat

Polling/Surveys

Video

Video Conferencing

Max # of Video Streams: 1

Audio

VoIP Support

Toll Free Dial in #'s

Mute Participants

Additional Features

Meeting Recording

Outlook Integration

Participant Reporting

Security

High Security help

128-bit AES/Blowfish encryption

Platforms

Windows

Mac

IOS Iphone/Ipad

Android

Windows Mobile


What We Like About InterCall

Locked Conferences: You can set up locked conferences which is helpful in preventing meeting disruptions and unauthorized access to meetings. Once meetings are locked, attendees can not enter a meeting until the moderator allows them to enter. This can be particularly helpful if you have back to back meetings scheduled.

Call out Feature: Late attendees are always annoying for any meeting. Now as the moderator you can use the call out feature to easily call those stragglers and bring them into the meeting so they aren't disrupting things.

Desktop Region Sharing: Not only can you share your entire desktop or specific applications, but you can also share only a region or section of your desktop. This can be particularly helpful if you want attendees to see only a portion of a spreadsheet or maybe you have a chat window open that you don't want them to be distracted by. This way you can still have a private conversation with your boss for example but not expose it to the entire meeting.

Force Zoom/UnZoom: The moderator can focus the audiences attention to particular aspects of a presentation by using the force zoom/unzoom tool.

Mute/Un-mute Individual Attendee: The moderator can easily view who is attending the meeting and their current status – talking, background noise coming from their phone, muted, joining the meeting, etc. We have all been annoyed by the caller with distracting background noices – you know the barking dog or crying kid – well now the moderator can easily identify that attendee and mute their line or mute all attendee lines. The moderator can just as easily unmute a line or all lines.

Meetings on the Fly or Scheduled in Advance: You can either schedule meetings in advance using plugins for Microsoft Office, Live Messenger, or Lotus Sametime. But if you get caught in a jam and need to call a meeting on the fly, that's no problem, you can easily click the desktop icon and start a meeting or use most Instant Message applications as well.


What We Don't Like About InterCall

Very Confusing Interface: We conducted two separate test sessions for Unified Meeting 5. Both times, our testers could not get the interface to work. The interface is not intuitive and proved very confusing. Connecting to audio was difficult and, once accomplished, provided poor, unusable sound. Those wishing to use this service should reserve time to go over it with a representative beforehand so as to not waste time on setup during an actual meeting.

Only One Webcam Streams At a Time: On Unified Meeting 5, an unlimited number of users can have their webcams running at the same time. However, only one webcam can be viewed at once. Each user can see her or his own webcam, and can select one other person in the meeting to see. Users can change who they view at any time, but can only view one other person at a time. This limited system a huge setback, especially considering the fact that most providers allow four or five streams to run simultaneously.

No Integrated Invitations for Mac: Mac users have to send out invitations to meetings manually via email, and cannot schedule meetings in advance at all.

Free Trial a Headache: Unified Meeting 5 requires users to provide credit card information when signing up for a free trial. Since most other web conferencing companies do not do this, it is an unwelcome feature.

Not only that, canceling the trial required corresponding with customer service via email (no automatic cancel online) and required an “Owner Number” which proved difficult to find. Canceling the test account took our tester about one month, as customer service correspondence was not satisfactory.[/wpsm_tab]
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6.6 Total Score
Poor

InterCall boasts an extensive list of features, but unfortunately their interface fails to deliver. They make it difficult for the average user to understand what they are doing, and because of their lack of clarity, most of their innovative features cannot be used. Our multiple attempts to cancel our free trial went unanswered and then they billed us for a portion of the service even though we sent multiple cancel requests well within the 30 day trial period. They refused to refund the charges.

Meeting Setup
8
Video
4
Audio
8
Security
10
Ease of Use
2
Help & Support
2
PROS
  • Locked conferences
  • Call out feature
  • Zoom/unzoom
  • Ability to mute/unmute specific line
  • Meeting recordings, including audio and visuals
  • Calendar integration with Office, Messenger, Google, and Lotus
  • Custom meeting URL
  • Send meeting invites immediately via IM
  • Premium features
CONS
  • Very confusing interface
  • Only one webcam can be viewed at a time
  • No integrated invitations for Mac
  • No free trial for video conferencing
  • Free trial extremely hard to cancel/credit card required
  • Unreliable customer service

InterCall

Intercall offers an extensive list of features and functionality - to a point that their interface can be overwhelming and confusing.

$39/month

Web Conferencing


Tags:

Lynn is the founder and chief editor at ReVUEzzle.com. She is responsible for strategy and business development. Her background is in software development, marketing, and project management. She loves camping, traveling, and all things soccer related. She has been married for over 30 years to one great guy and has two adult children. Lynn is also the human companion to two cats - Jynx and Spanky. She is based in Minnesota, USA.

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