Trupanion Insurance Review
Trupanion was founded in 2000 by Darryl Rawlings, the winner of the 2015 EY Entrepreneur of the Year Award. Originally Trupanion operated only in Canada, but after becoming the first profitable pet insurance company in North America, they decided to expand into the United States and insured their first American pet in 2008. Trupanion has continued to use their love of pets to fuel their growth in order to provide quality pet insurance to as many people as possible.
Trupanion is ideal for those owners who want a simple plan that has no price limit on claims along with the option to add-on more specific plans for greater coverage.
- No Payout Limits
- Can choose whatever deductible amount you want
- Cover ailments that other insurance companies don’t
- No Wellness add-on
- Long list of exclusions
- Slow to reimburse claims
Plans/Pricing: (Rating: 7/10)
Trupanion only has one main plan that provides the same coverage to every single customer. However the price paid per month depends on breed, age, gender, whether they are spayed or neutered, the cost of local veterinary care and the price of the deductible. Monthly price can greatly vary because of this.
Trupanion also warns that the price of your coverage may increase as your pet gets older or if the cost of veterinary care in your area rises.
As an example, to insure a 1 year old mixed breed male dog in New York using a deductible of $250 (the most popular price) will cost $65.65/month.
Waiting Period: (Rating: 7/10)
Trupanion has a 30 day waiting period following enrollment for illnesses and 5 days following enrollment for injuries. Any problems that occur within this time frame are considered pre-existing conditions and will not be covered.
Availability: (Rating: 10/10)
Trupanion is available in all 50 states. However, Washington state and Texas have different policies. You can also take your pet to any veterinarian in the U.S, Canada, or Puerto Rico.
Exclusions: (Rating: 7/10)
Trupanion’s list of exclusions includes: examination fees, pre-existing conditions, illness or injury that appear to be from repetitive and specific activity (i.e. bite wounds) that occur 2 times within 18 months of each other, preventative care such as vaccinations, tick/flea control or heartworm medication, dental cleaning, spaying/neutering, and breeding (unless add-on has been purchased).
Claims/Deductibles: (Rating: 7/10)
Trupanion lets you choose anywhere from $0-$1000 for your deductible. The deductible is the amount that you are responsible to pay before your coverage kicks in. The lower your deductible is the higher your monthly premium will be, and vice versa. You are free to change the deductible whenever you want.
To submit a claim you just have to fill out a simple one page form that can be sent through e-mail or postal mail. According to the sample policy Trupanion provides on their website claims are payable within 60 days after submission of an approved form.
Payouts/Limits: (Rating: 10/10)
Trupanion has only one option for a reimbursement level, which is 90%. There are no per claim, per year, or per lifetime limits.
Extras: (Rating: 9/10)
Trupanion covers therapeutic pet foods and dietary supplements. They also offer 3 optional plans for an additional fee.
1. Recovery and Complimentary Care: this plan covers treatment such as rehabilitative therapy, acupuncture, and chiropractic for $19.20/month.
2. Pet Owner Assistance Package: this plan covers boarding fees, burial fees, and liability coverage for $4.95/month.
3. Breeding: this plan covers illnesses or injuries related to breeding.
Unfortunately Trupanion does not offer a wellness add-on that covers veterinary exams or vaccinations.
Ease of Enrollment: (Rating: 8/10)
Enrolling your pet with Trupanion is very simple. You can do everything from getting a quote to paying for your first month on their website http://trupanion.com/
Customer Service: (Rating: 6/10)
Trupanion has a 24/7 customer service that can be reached by phone or e-mail. You can call toll-free at 888-733-2685 in the U.S or 855.591.3100 in Canada. They can also be reached online at email@example.com for any further inquiries.
Customers should be warned that Trupanion took much longer to respond to an e-mail inquiry than other insurance agencies. This experience has been supported on other pet insurance sites.
Pricing and Details
Pricing is determined by whether your pet is spayed or neutered, the breed, age, gender, the local cost of veterinary care, and the deductible.
Just for Trupanion’s main plan without any add-ons owners should expect to pay around $38/month for dogs and $27/month for cats.
*Sample price based on a 2 year old mixed breed from Michigan with a $250 deductible and 90% reimbursement level.
Pets from 8 weeks to 14 years can enroll with Trupanion.
Routine wellness care such as vet check-ups and vaccinations are not covered.
Trupanion is designed to mainly cover accidents and illness.
Deductibles range anywhere from $0-$1000.
Your premium will never change due to the number of claims that you file or the amount of payments you receive.
Only cats and dogs are covered under Trupanion.
Dental care is provided as long as you get a yearly examination from a registered veterinarian. Heredity and congenital conditions as well as hip dysplasia are also covered as long as long as they are not pre-existing conditions.
Pricing and Claim Info
Price Range for Dogs: $38 per month
Pricing Rage for Cats: $27 per month
Pricing Based on: 2 year old male mixed breed with a $250 deductible and 90% reimbursement level
Enrollment Age Minimum: 8 Weeks
Enrollment Age Maximum: 14 Years
Effective Date: Next day after enrollment
Waiting Period - Illness: 30 Days
Waiting Period - Accidents: 5 Days
Coverage: Both In-State & Out of State, Plus Canada and Puerto Rico
Claims Cause Policy Increase?: No
Limits on Payouts
Per Incidence Limits
Annual Claim Limits
LifeTime Claims Limits
Congenital Conditions: Yes
Wellness Coverage: No
Special Coverage: Yes
Help and Support
Who is This Insurance Plan Ideal For?
Trupanion is best suited for pet owners who want the freedom to choose their deductible amount and the guarantee that no matter the cost of treatment 90% of the price will be covered.
What We Like
Optional Add-on Plans
The three add-on plans provides services like breeding, rehabilitative therapy, and liability coverage. With these three add-ons the coverage Trupanion provides is much more extensive than other pet insurance companies.
No Limits on Claims
While many other insurance companies limit the amount you can receive on a yearly and lifetime basis Trupanion guarantees that they will cover 90% of the bill no matter the cost. This is perfect for any owner worried about the expenses associated with an unforeseen accident or illness.
Hip Dysplasia and Congenital Conditions are Covered
Even though hip dysplasia and congenital conditions are very common ailments many competing pet insurance companies do not cover them. Trupanion insures both these problems as part of their core plan as long as they are not pre-existing conditions.
What We Don’t Like
Long Wait for Reimbursement
Claims approved by Trupanion will be reimbursed within 60 days of submission. This is much longer than many of their competitors who offer a maximum of 2 weeks for reimbursement.
Too Many Variables that effect Price
Variables that are completely out of your control such as the average cost of vet care in your area influence the monthly premium you are charged. Most pet owners would prefer a predictable price that changes as little as possible.
No Wellness Add-on
Even though Trupanion offers 3 extra add-ons, they do not offer one for wellness. Many pet owners want coverage for vet checks and vaccinations as well and it is unfortunate that they do not provide and option for this.
Trupanion is a great pet insurance for owners who want guaranteed coverage if their pet ever has to undergo expensive treatment or surgery. Their offer of no annual or lifetime limits and a reimbursement level of 90% is one of the most appealing in the industry. As well, they offer coverage for things that many other insurance companies don’t such as breeding, hip dysplasia, and congenital disease.
Despite all of this, their customer service record is not the best even though they offer 24/7 support, and they take much longer to reimburse costs than most of their competitors. Even with these shortcomings you can take comfort in the fact that Trupanion will support you if your pet ever requires expensive care, which is really the most important thing that pet insurance can provide.
Trupanion Insurance is the ideal insurance provider for owners that are seeking guaranteed coverage when others will not accept their pet - or for those that need extensive treatments and surgeries not covered by other policies.