Reviews - Cloud Backup

SpiderOak Review

SpiderOak review

Rating:
  8.3/10


SpiderOak

You can get 2GB of SpiderOak FREE forever. If you need more storage it's only $12/month for 1TB.

$12/month

Cloud Backup

Based in the United States, SpiderOak is an online backup tool created in 2007. The company offers both free and premium services. Recently, Edward Snowden pointed out that SpiderOak is a better backup tool to use than DropBox, because of its security that can potentially fool governments.

Excellent Cloud Backup for those concerned about Data Security



PROS:
  • Unlimited version history
  • Deleted files stored
  • Deduplication of files
  • Multiple support options
  • Remote access
  • ‘Zero-Knowledge’ Privacy Environment

CONS:
  • No scheduled backup option at present
  • No drag and drop restore
  • No default configuration to backup Outlook



Access: (Rating: 8/10)

With a single SpiderOak account you can use the SpiderOak application on as many computers as you like, backing up as much or as little data as needed. SpiderOak also supports selecting external hard drives, removable devices, and network volumes for backup. But, they do not have as great of access with mobile devices.

Backup: (Rating: 9/10)

Unlike most backups, SpiderOak can even handle open files. It starts with a read-only pass to avoid interrupting what you’re doing. If the file is changing quickly, SpiderOak quarantines it until the changes slow down, allowing the program to better read the file. We think this is one of the most ingenious features of SpiderOak. Some backup tools are incredibly intrusive, essentially barging into the program you’re trying to edit, or ignoring it completely.

Aside from how it backs up, SpiderOak supports unlimited devices, and it doesn’t have any file size or type limitations. However, business accounts can set limitations on what their own users are allowed to upload.

Restore: (Rating: 8/10)

With unlimited versioning, SpiderOak users can explore the history and restore a specific version of a single file. Batch restores are also possible, but hard copies are reserved for official law enforcement requests. The company stresses that they only give data to law enforcement when absolutely necessary; i.e., when required to by law.

Share: (Rating: 7/10)

With SpiderOak, users are allowed to create ShareRooms, which are secure locations where you can share data with family and friends. All data within a ShareRoom is automatically updated when changes occur, even over several machines, so there is no need to resend content. You can share only the latest folder though, which may make collaboration difficult.

Sync: (Rating: 10/10)

SpiderOak allows users to easily and securely synchronize files across multiple computers and any number of devices automatically and continuously on multiple platforms (Windows, Mac and Linux). This ensures that changes in designated folders on a given machine are replicated across all devices. No changes to the user’s existing folder structure are required.

Security: (Rating: 10/10)

SpiderOak has implemented a “zero knowledge” encryption where users create their own password on their own computers to generate an encryption. All data is encrypted locally before being sent to SpiderOak servers. This means that only the user knows the password and has access to the files. Not even employees of SpiderOak know the password, so even they can’t gain access to the user’s data. SpiderOak’s security techniques make it important that users don’t lose or forget their password, because the company can’t reset them no matter how much they want to help.

Help & Support: (Rating: 8/10)

SpiderOak has a support email, FAQ, comprehensive knowledgebase, video tutorials, and a startup guide. Normally, we subtract from a company’s score for not having live support, but it’s difficult to do in this case.



Specification

Storage Space

Unlimited

Backup

Incremental

Differential

Automatic

Scheduler

Selective

Idle Backup

Local Backup help

No Bandwidth Caps

No File Size Restrictions

No File Type Restrictions

Help and Support

24/7 Support

Email

Social Media

Online Tutorials

FAQ's

Knowledge Base

Restore

Full Restore

Restore Individual Files

Version History: unlimited help

Share/Sync

Automatic Sync

Other Features

NAS Drive Support

External Drive Support

Security

Encrypted File Transfer

Encrypted File Storage

Platforms

Windows

Mac

Linux

IOS Iphone/Ipad

Android



What we Like about SpiderOak

“Zero Knowledge” data privacy policy: Spideroak SecuritySpiderOak has implemented a “zero knowledge” encryption wherein you create your own password in your computer to generate an encryption and all data will be encrypted locally before being sent to SpiderOak servers. This means that only the user will know the password and will have access to all files. Not even employees of SpiderOak know the password and can gain access to the user’s data. SpiderOak makes it very important that you do not lose or forget your password. SpiderOak cannot reset your password for you since it is used on your computer to encrypt the data before being sent to SpiderOak.

Unlimited Version History: If you accidentally delete or overwrite a file, SpiderOak makes it easy to restore. You have access to the file from any point in time, so you have the option of downloading an earlier undamaged version.

Deleted Files Stored: Most backup companies store deleted files for a period of time, and once beyond that given time frame, you can no longer recover that file. The great thing with SpiderOak is that it never removes backup files, unless you decide to manually remove them. It’ll be moved to the Recycle Bin indefinitely in case an accidental deletion occurs.

Deduplication of Files: SpiderOak uses intensive and advanced data de-duplication and compression. In this way, SpiderOak cuts backup and sync time by as much as 90% that lets you save storage space, reducing storage costs.

Multiple Support Options: SpiderOak is dedicated to offering you the best customer service possible to its clients. Email, Phone, Twitter, Skype Chat and Skype Phone support is available depending on your preferred medium.

Remote Access: Users can access all their backed up files though SpiderOak’s web interface and from the “View” tab in the SpiderOak software. Simply log in with your username and password and from there you can easily access and download your files using your web browser. This give you access to download all your files anywhere for as long as you have internet access.

Supports Multiple Computers/external drives in one account: Within a single SpiderOak account, you may use the SpiderOak application on as many computers as you would like, backing up as much or as little data as you need. SpiderOak also supports selecting external hard drives, removable devices, and network volumes for backup.

Syncing Options: SpiderOak allows you to easily and securely synchronize files across multiple computers and any number of devices automatically and continuously on multiple platforms (Windows, Mac and Linux). This ensures that changes in designated folders on a given machine are replicated across all devices. No changes to the user’s existing folder structure are required.

Sharing Options: With SpiderOak, you are allowed to create ShareRooms which are secure locations where you can share your data to family and friends. This is a great feature if you want to share data by simply creating a ShareRoom while still giving them a secure access to each. All data within a ShareRoom is automatically updated when changes occur even over several machines, so no need to ever resend content. You can share only the latest folder.


What we Don’t Like about SpiderOak

No scheduled backup: Currently, SpiderOak doesn’t have the ability to automatically schedule backups within the application. The company promised to add this feature more than 12 months ago, and it hasn’t happened so far.

No Drag and Drop Restore: SpiderOak lacks the easy drag-and-drop restore via Explorer drive icons that is available with its competitors like Mozy.

No Default Configuration of important files: Unfortunately, SpiderOak lacks the ability to automatically backup and add important data files such as Outlook, Thunderbird, Outlook Express email, Quickbooks databases, and Firefox settings. This is one major set-up since most users don’t know where these files are actually located.


Backing Up with SpiderOak

Selecting for Backup: SpiderOak tries to simplify the backup process by allowing users to leave folder structures as-is and choose the files or individual folders they wish to backup. To do so, the user must go to the Backup Tab, then they can select from the Basic or Advanced setting.

Basic Setting Backup: The user selects which categories of files they wish to backup. Then, the user must verify that the amount of data being backed up is not more than their SpiderOak account can take. Categories include things like “Photos” or “documents”. This allows the user to automatically backup items within that category and without selecting individual files or folders. Once categories are selected and storage amounts are confirmed, the user selects “Start Backup” and the process begins automatically.

Advanced Setting Backup: This allows the user to select folders or specific files for backup. The user will go through the files shown in their Backup Tab and use the + sign to expand folders and select files. Once the files have been selected, the user clicks “Save” and everything that has been selected will be backed up.


Restoring Files with SpiderOak

Downloading from the View Tab: This allows the user to select which files they want to download and restore. The user goes to the View tab, then selects which files through the SpiderOak program (which is downloaded to the device) they wish to restore. Once files are selected, the user clicks Download. Multiple files can be selected by holding the Shift key.

Downloading from the Web: The user must sign into their SpiderOak account online using the computer or device they need to restore to. Then the user selects the Download button and then selects where they want the downloaded files to be restored to. This option does not allow the user to restore files to their original location. Instead, the user will have to manually move those files to their original location after the restore is complete.



8.3 Total Score
Very Good

SpiderOak has very few shortcomings: it’s secure, extremely versatile, and affordable. The shortcomings it does have are fairly insignificant. Because of this, SpiderOak is a top pick in the online back category here at Revuezzle.com.

Access
8
Backup
9
Restore
8
Share
7
Sync
10
Security
8

SpiderOak

You can get 2GB of SpiderOak FREE forever. If you need more storage it's only $12/month for 1TB.

$12/month

Cloud Backup

Lynn is the founder and chief editor at ReVUEzzle.com. She is responsible for strategy and business development. Her background is in software development, marketing, and project management. She loves camping, traveling, and all things soccer related. She has been married for over 30 years to one great guy and has two adult children. Lynn is also the human companion to two cats - Jynx and Spanky. She is based in Minnesota, USA.

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