Factors That Affect Virtual Phone System Quality

What is affecting my call quality?
When you sign up for a virtual phone service, you expect that you will receive excellent call quality. Unfortunately, this isn’t always the case. Sometimes the issues are with the equipment or your current setup, while other times they are solely based on the company. Regardless, we are here to point out a few things that can influence your call quality – and possibly how to fix them if you notice a decline in your own quality.

Bandwidth
The connection you have over the internet will play a heavy role in determining overall call quality. The bandwidth you reserve for your virtual phone service will determine quality too. For example, if you have a slow DSL speed, do not expect great quality. While broadband connections will work, they can be spotty if they are shared with other communication tools. Therefore, you will need to see how much bandwidth you have and how much your phone service will consume – and increase accordingly so call quality doesn’t suffer.

Equipment
Some companies offer free equipment or have you buy your own, but the quality of that equipment will ultimately determine the quality of your service. Poor or cheap equipment will give you hazy phone calls. Before you buy, get as much information as you can on the ATA, router or IP phone and you may need to increase your investment if you want HD call quality. The hardware you purchase needs to suit your virtual phone service’s needs – which is why most companies will sell adapters and phones based on what will maximize call quality.

Weather
Weather can impact your call quality. Your voice may be distorted due to static, which is typically generated on broadband lines due to thunderstorms, strong wind gusts, electrical impulses and heavy rain storms. This will typically pass when the storm passes, but you can also get rid of it just by unplugging your hardware and then plugging it back in.

Where You Place Your Hardware
Poor quality can also be an issue of interference. Your equipment can interfere with other items in your home or office – thus, creating poor quality. For example, an ATA adapter cannot be close to a broadband router – otherwise you may notice interruptions or static.

The Caliber of Provider Matters Too
While all of the above can impact call quality, the type of virtual phone service you pick will ultimately determine how clear your call quality is. There are plenty of virtual phone systems out there that offer low prices and free equipment, but they make up for it with poor quality.

To ensure the best quality, we recommend you look into our reviews for business and virtual phone services. If you’re unsure where to start, try RingCentral, Phone.com or eVoice first – our highest rated services.



Shailynn is a word slinger, chef, Pinterest addict and adult coloring book collector. As our Operations Manager and Senior Researcher/Editor, you will find Shailynn busy finding new companies and topics to research, but also handling the crazy day-to-day on the backend – and by crazy…we mean all of us. She attended the International Culinary Institute, where she studied pastry arts and she worked as an executive pastry chef before hanging up her chef’s hat and decided to work from home as a writer. She is a fanatic for a great cup of coffee or wonderful glass of wine! Shailynn is a mother of three and married to a handsome firefighter.

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