Nextiva Review

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Nextiva Business Phone System

Rating:
  7.7/10
Nextiva Office

Nextiva Office combines all the features and functionality of a traditional PBX without the maintenance hassle.

$19.95/user/month

Nextiva

Nextiva is a business-oriented VoIP provider, but they offer limited information about themselves online. They foster a “work hard, play hard” company culture and believe that exemplary service is the key to success. Founded in 2006, Nextiva offers a variety of business products (not just VoIP). At this time, there is no free trial, but because there are no contracts, users don’t have much to lose (other than one month’s fee) for trying them out.

Excellent Phone Service for those looking specifically for Call Center plans.



PROS:
  • Unlimited Calling
  • HD Voice
  • Unlimited Long Distance
  • No Setup or Activation Fees
  • No Contracts
  • User-Friendly Interface
  • Mobile Apps for On-the-Go Management
  • Call Center Plans

CONS:
  • No Vanity Numbers
  • No free trial
  • Internet fax separate (Connect)
  • Clunky, Confusing Help Guides
  • No 24/7 Support
  • No Free Trial
  • Limited Features for Upgraded Packages



Pricing/Minutes/Contract: (Rating: 7/10)

Nextiva offers unlimited calling and no minute restrictions for their professional and enterprise plans. But, the price per month varies from $19.95 to $29.95 depending on the features a user needs – which may deter some businesses, since other companies offer features for free. All services are on a month-to-month basis and no contract is required. If, however, a company wishes to base their service on a contract (such as annually), they can call customer service to set one up. There are no free trials with Nextiva.

Nextiva is also one of a very few services that offers plans specifically designed for Call Centers.

Call Management: (Rating: 8/10)

All Office plans include call management features like unlimited calling and faxing, unlimited long distance, call forwarding, waiting and caller ID as well as HD voice. Connect Plans come with more limited features in comparison to the Office plans and provide for no internet faxing – however you can purchase vFax as a separate service if necessary.

Available Numbers: (Rating: 8/10)

Users get a free local and free toll-free number as part of their plan. If they have a number with another service, they can transfer that number for free to Nextiva. They do not offer Vanity Numbers however. If you need a vanity number, you would have to purchase it elsewhere and transfer it to Nextiva. This seems a bit more work than is necessary.

Advanced Features: (Rating: 8/10)

Enterprise Plans include more advanced features, such as the mobile app, attendant console, call recording and conference bridging. All accounts can access voicemail-to-text for an additional $2.95 per line.

Ease of Use: (Rating: 9/10)

Nextiva offers a variety of call management features, including multi-tiered auto attendants and call forwarding. But, all of these require separate setups, which can overwhelm a user. That being said, their web-based interface is extremely user friendly.

Help and Support: (Rating: 6/10)

Nextiva offers a system status report (complete with current incidents) for users to check. They do have an online help guide, but it is extremely confusing and offers limited information. Unfortunately, Nextiva does not redeem themselves with customer support, since support teams are only available Monday – Friday 5am to 6pm and Saturday 9am to 1pm AZ time. Support can be reached via a Support Ticket online, via email or by phone, but will only respond during their listed hours.


Pricing

Nextiva Connect

Single User: 100 Minutes for $8.95/month
Small Business: 500 Minutes for $19.95/month
Business Pro: Unlimited Minutes for $69.95/month

Nextiva Office

Office Pro: Unlimited calling, unlimited long-distance, free toll-free and local number, free number porting and a professionally recorded greeting. No mobile app access. Starting at $19.95 per month.

Office Pro Plus: Unlimited calling and long-distance, free number porting, free toll-free and local number, three professionally recorded greetings, conference bridging, and mobile app access. Starting at $22.95 per month.

Office Enterprise: Same features as Office Pro and Office Pro Plus as well as team presence, call recording, silent call barging for management, attendant console and access to the Nextiva toolbar. Start at $29.95 per month.

*Voicemail-to-Text is available for all plans for $2.95 per line.



Specification

Pricing/Plans

Starting Monthly Price - Shared Minutes Plans: $8.95

Starting Monthly Price(per user) - Unlimited Minutes Plans: $27.95

Starting Number of Users - Unlimited Minutes Plans: 5-19

Setup or Activation Fees:: None

Cancellation or Early Termination Fees: None

Unlimited Minutes Per User Plans(Office)

Shared Minutes Plans(Professional)

Available Minutes – Shared Minutes Plans

100

500

unlimited

Call Management

Anonymous Call Rejection help

Call Blocking

Caller ID/Call Screening

Call Forwarding

Call Hold

Call Return help

Call Waiting

Do Not Disturb

Find Me/Call Routing

3-way Calling

Virtual Extensions

Unlimited Extensions

Call Recording: Yes - but Extra Cost

Advanced VoIP Features

Voicemail to Email

HD Voice

Queuing

Mobile Apps

# of Server Locations: 3

Fully Redundant Network

Inbound & Outbound Fax: Yes - Both are Provided at no extra cost

CRM Software Integration

Operator Answered Calls: No

Call Center Plans

Phones/Devices

iPhone App

Android App

Windows App

Use Your Own Device help

ATA Adaptor

Purchase Phones?: Optional help

Softphone

Customer Support

Phone

Email

Tutorials

Overage Minutes – Shared Minutes Plans

4.5¢

Extensions – Shared Minutes Plans

Unlimited

Phone #’s – Shared Minutes Plans

1

Plan Details – Unlimited Minutes Plans

Included Local and Long Distance Minutes(Domestic US & Canada): Unlimited

Included Toll Free Minutes: None

Included International Minutes: None

Overage Minutes: 2.5¢

Included Phone #'s: 1

Additional or Add-ons

Cost for Additional Local #'s: $4.95/mo plus $9.95/setup

Cost for Additional Toll Free #'s: $4.95/mo plus $19.95/setup

Cost for Vanity #'s(one time fee): Not Offered

Cost for Virtual International Numbers: Not Offered

Cost to Transfer a Number: Free

Cost for Additional Minutes Packages: Not Offered

Available Numbers

Can Transfer Existing Numbers

Toll Free Numbers

Local Numbers



What we Like about Nextiva

Unlimited Calling: Unlike other VoIP providers, Nextiva offers unlimited calling plans for a single monthly price.

Unlimited Virtual Faxing: Nextiva offers all paid plans unlimited virtual (inbound and outbound) faxing.

No Setup Fees: There is no fee to activate a Nextiva plan and no setup fees. Also, users do not have to purchase special equipment to use Nextiva, but the company does offer professional PBX phones at a significantly discounted rate for those companies that do not already have a phone system in place.

No Contracts: All Nextiva plans are on a month-to-month basis; therefore users can cancel their Nextiva services at any time.

HD Capabilities: Nextiva offers HD voice and HD hold music for their paid plans. Sound is clearer and crisper than other VoIP providers, so even big enterprises can rely on Nextiva for quality phone calling.

Mobile Capability: Nextiva users can access their accounts, call and even stay in touch with customers using the mobile phone app.


What we Don’t Like About Nextiva

VoIP Adapter Not Included: While users are not required to purchase equipment from Nextiva, they cannot use their service without VoIP phones or a VoIP adapter, which is an additional cost to the user.

Free Trial: Nextiva does not offer a free trial at this time, which may be a turn off for users.

Customer Support Issues: Nextiva does not offer 24/7 customer support. To make matters worse, the help guide offered online is clunky, confusing and does not give a user the information they need to function. Therefore, if a user has questions on a Sunday or their system is not working, they must wait until Monday to reach customer service again.

Features and Upgrades: Nextiva has unlimited calling and faxing, but when users pay for higher priced plans, the features that are included are not necessary fantastic. In order to access all features, users pay the $29.95 per month fee.

Extensions and Numbers: VoIP users with Nextiva can set up extensions through the On-Net Extension. But, these extensions do not have access to voicemail, cannot make outbound calls and cannot have their calls routed. The smallest plan allows up to 10 different numbers to be forwarded to a single Nextiva phone number.

7.7 Total Score
Intuitive navigation and user interface makes setup and maintenance a snap!

Nextiva offers unlimited calling and faxing to businesses of all sizes. While they don’t offer as many numbers or extensions, they make up for it with their month-to-month contracts, unlimited calling and features.

Pricing/Minutes/Contract
7
Call Management
8
Available Numbers
8
Advanced Features
8
Ease of Use
9
Help and Support
6

Best Available Offer

Nextiva Call Centers have everything you need at affordable rates.

$34.99/agent/month

Nextiva

500 pages a month of internet faxing, with plans up to 3,000 pages a month. Easy, inexpensive, and best of all - no fax machine needed.

$4.95/month

Nextiva

Nextiva Office combines all the features and functionality of a traditional PBX without the maintenance hassle.

Read review

$19.95/user/month

Nextiva

Nextiva offers unlimited calling and faxing with no startup fees.

Read review

$19.95/month

Nextiva

Shailynn is a word slinger, chef, Pinterest addict and adult coloring book collector. As our Operations Manager and Senior Researcher/Editor, you will find Shailynn busy finding new companies and topics to research, but also handling the crazy day-to-day on the backend – and by crazy…we mean all of us. She attended the International Culinary Institute, where she studied pastry arts and she worked as an executive pastry chef before hanging up her chef’s hat and decided to work from home as a writer. She is a fanatic for a great cup of coffee or wonderful glass of wine! Shailynn is a mother of three and married to a handsome firefighter.

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