Grasshopper Phone Review
Since its inception in 2003, Grasshopper has aimed at satisfying the communications needs of business professionals, allowing users to choose plans that fit their needs and upgrade their plans as their business needs grow. For businesses, this helps create a professional presence and takes their business to the next level. Therefore, each servicing option is offered with growth in mind to support users along their path to greater success. Backed by the money and talent of Citrix, Grasshopper is a contender for business professionals in need of a high-quality phone service.
An ideal phone service for those who travel or want to forward business calls to their cells while still keeping it professional.
- No Contract
- Competitively Priced
- Voice Studio
- Startup Friendly
- Easy Setup
- Toll Free Numbers
- Virtual Numbers
- Mobile Friendly
- No Hardware Required
- 24/7 Support
- 30-Day Risk Free Trial
- Limited Advanced Features
- Limited Numbers
- No Minutes Included In Lowest Priced Plan
- No Windows or BlackBerry App
Pricing/Minutes/Contract: (Rating: 9/10)
Grasshopper offers four pricing options. Its most basic plan allows users to pay only for the minutes they use in addition to the service rate. This base plan includes one toll/free local number with unlimited extensions. This plan is aimed at small business owners and startups that have minimal needs, but still want to keep their company’s image professional. From there, monthly service fees increase and set minutes are included in the plan. Overall, users can expect to pay anywhere from $12 per month up to as much as $199 per month and receive anywhere from 500 to 10,000 minutes. All plans feature free activation.
Each plan is designed to grow and add-on to the cheaper plan below. With each plan you also gain access to more features and free options – such as free number porting.
Call Management: (Rating: 9/10)
Grasshopper comes standard with a variety of call management features on all plans. These include call forwarding, call screening, voicemail, fax to email, voicemail to text, name directory, unlimited call handling, call routing extensions, and fax on demand.
Some features that other providers could charge extra for, but Grasshopper offers free, include conference calling, hold music, name directories, and customized main greetings.
A unique feature of Grasshopper is their ability to supply toll-free and virtual numbers – so business professionals that are frequently away from the office can still receive calls without giving out their personal mobile number – such as real estate agents, contractors, consultants, etc. This is also helpful if your business has telecommuting workers or traveling sales agents that need to give out a business number and keep their personal phone number private.
Available Numbers: (Rating: 9/10)
Plans offer anywhere from one to three toll free or local numbers, with unlimited extensions. You can choose to keep your existing number (and port it to your Grasshopper account) or choose a new one. Vanity numbers are available as well at a one time activation fee of $30.
Transferring a local number to Grasshopper will require users to first make sure there is no freeze on that local number. Any freezes will have to be worked out with the original carrier that assigned it. From there, users will follow the step-by-step guide for porting their number to Grasshopper, but users should note that the number may be unavailable for several days during the porting process and an alternate number may have to be used. This could be an inconvenience, but most companies that port numbers will have outages due to the transfers between carriers.
Advanced Features: (Rating: 6/10)
Most of the features offered by Grasshopper are included free and not necessarily “advanced”. They offer things like unlimited call handling – so you never miss a call – free conference calling, voicemail to email, etc. Call screening and the unique voice studio program from Grasshopper are also free and not necessarily anything advanced. That being said, it is refreshing to have so many features offered as part of the price rather than at an additional fee. But, we do hope to see more advanced features added in the future to help Grasshopper stand out from other cloud based phone systems.
Usability/Ease of Use: (Rating: 9/10)
Grasshopper is extremely easy to setup. There is no equipment necessary with this cloud-based phone system, so businesses can avoid large upfront investments and the hassles of starting their service. Grasshopper’s knowledge base makes it easy to get started as well with numerous step-by-step tutorials. Users can do everything from run their company with cellphones to send/receive calls from anywhere.
Help & Support: (Rating: 9/10)
Grasshopper offers 24/7 customer support. Customers can call their toll free number, search the knowledgebase or submit a question or request online. Accounts are managed online so that you can upgrade or deactivate your account without having to call the toll-free number. Also, Grasshopper does offer a 30-day money back guarantee. So, you can try the service risk-free. To cancel after the trial period, just submit a cancellation ticket online and Grasshopper will ensure the account is closed within one business day. We recommend submitting your ticket during the week and a few days prior to the end of your 30-day trial to avoid charges for the next month.
Grasshopper Pricing and Plans
30 Day Money Back Guarantee. No Long Term Contracts. Our links give you a $75 Discount off any Plan.
Pay As You Grow$12.00 /month
- 6¢ Per Minute
- 1 Toll Free/Local Number
- Unlimited Extensions
- 500 Minutes Per Month
- 1 Toll Free/Local Number
- Unlimited Extensions
- 2,000 Minutes Per Month
- 1 Toll Free/Local Number
- Unlimited Extensions
- 10,000 Minutes Per Month
- 2 Toll Free/Local Numbers
- Unlimited Extensions
- Unlimited Voice Studio
Starting Monthly Price - Shared Minutes Plans: $12
Starting Monthly Price(per user) - Unlimited Minutes Plans: Not Offered
Starting Number of Users - Unlimited Minutes Plans: ~
Setup or Activation Fees:: None
Cancellation or Early Termination Fees: None
Free Trial or Money Back Guarantee
Shared Minutes Plans(Professional)
Available Minutes – Shared Minutes Plans
Anonymous Call Rejection
Caller ID/Call Screening
Do Not Disturb
Find Me/Call Routing
Advanced VoIP Features
Voicemail to Email
# of Server Locations: 2
Fully Redundant Network
Inbound & Outbound Fax: Inbound Only
CRM Software Integration
Operator Answered Calls: No
Use Your Own Device
Purchase Phones?: No
Overage Minutes – Shared Minutes Plans
Extensions – Shared Minutes Plans
Phone #’s – Shared Minutes Plans
Plan Details – Unlimited Minutes Plans
Additional or Add-ons
Cost for Additional Local #'s: $5/month
Cost for Additional Toll Free #'s: $5/month
Cost for Vanity #'s(one time fee): $30
Cost for Virtual International Numbers: Not Offered
Cost to Transfer a Number: $30
Cost for Additional Minutes Packages:
Can Transfer Existing Numbers
Toll Free Numbers
What Company Type Would Benefit from This Virtual Phone System?
Overall, Grasshopper does cater to businesses of all sizes, but larger businesses may find the limited numbers and minutes too restrictive – especially companies that use their phone systems regularly. Their entry-level plans are great for those working from home or professionals that just want a business number so they can keep their personal numbers private, but again, there is a fee per minute instead of included minutes.
With the features, pricing and restrictions, we would recommend Grasshopper to startups, business professionals and small to medium-sized businesses that want to add a professional touch, save money and get away from local phone services.
What We Like About Grasshopper
No Contract: Grasshopper’s monthly pricing is not dependent on an annual commitment for premium pricing. This means that the lowest priced $12 option is that price for all who choose it, regardless of service commitment. Users can upgrade, cancel or pause their service at any time within their monthly service period without penalties or the hassles of returning equipment.
Risk Free Trial: We always appreciate it when a company offers a risk-free trial. If you are shopping around for virtual phone systems, you can try Grasshopper for 30 days and still get your money back if you are dissatisfied. Cancelling within that 30-day period is easy too. You just submit a ticket through your account management portal and they will have it closed down within one business day. Do note this isn’t a free trial, but a risk-free trial. That means you can try it for 30 days and enjoy a 30-day money back guarantee, but you are still paying upfront to use the service.
Competitively Priced: Grasshoppers pricing plans are competitively priced for entrepreneurs and small businesses in need of cloud based phone solutions. Its entry level plan is especially attractive for those with limited resources and in need of professional services. Most importantly, there are no heavy activation fees or startup costs – so even large companies will not shoulder the burden of a huge upfront investment for special equipment. While traditionally Grasshopper has required a $25 activation fee, they have been waiving it via special promotions.
Voice Studio: Voice Studio is unique to Grasshopper and allows businesses to use professional voice talents to enhance the customer experiences. You can even record greetings in different languages or record and produce quality commercials to use in lieu of hold music. While this feature is only included in the max pricing plan, it is available as an add on to any plan for a $75 monthly fee.
Easy Setup: Most customer reviews point to the easy setup process as a major factor in their recommendation of Grasshopper to others. Since setup is almost instant, there are fewer barriers to those in need of professional services. You don’t have to be savvy with virtual phone systems either. Grasshopper’s extensive step-by-step guides allow you to setup your service with ease.
Professional Friendly: Grasshopper has one unique feature that other virtual phone systems don’t. They allow business professionals to forward calls to their mobile phone. So, for those professionals rarely in the office (such as contractors, consultants or even real estate agents), they can still have a professional toll-free number, but have those calls directed to their cellphone. Also, professionals do not have to worry about giving out personal phone numbers to clients or vendors.
Mobile Friendly: Grasshopper can be used with existing cloud based phone system equipment, as well as via smartphone. Users can access and manage their account on the go through a mobile app, available on Android and Apple devices.
24/7 Support: Despite their low entry price, Grasshopper does not restrict support to higher paying users. All users have access to 24/7 customer support online and on the phone. Call, submit a service request online, or search their online knowledgebase anytime—day or night.
What We Didn’t Like About Grasshopper
Limited Numbers: Even in the highest priced plan, only three toll free or local numbers are included. While extensions are unlimited in all plans, this may prove problematic for large businesses in need of multiple numbers. The lack of numbers is especially noticeable in its highest priced plan, which only includes 3 toll free/local numbers despite carrying a cost of $199 per month.
Limited Advanced Features: Grasshopper offers some great basic features, but lacks some of the bells and whistles offered by their competitors, such as caller analytics and custom ringtones. We do applaud them for offering so many great features standard, but to stand out and possibly meet the needs of a more established business, Grasshopper really needs to step up with advanced features. Companies seeking a fully-featured cloud based phone system may find Grasshopper too “basic” for their company.
No Minutes Included in Lowest Plan: Grasshopper’s entry level plan is great for business professionals and startups that need a professional phone service at a low price. However, it should be noted that there are no minutes included in this plan and depending on how often the service is used, some businesses may find they pay a significant amount just for an entry-level plan.
No Windows or Blackberry App: While Grasshopper works with existing devices and equipment and via mobile app on smartphones, its app is not available on Windows or Blackberry devices.
Grasshopper offers competitively priced cloud-based phone solutions that are ideal for small businesses and professionals. Their no contract, low entry level plans allow individuals and companies to customize services to fit their needs at the time and is ideal for business professionals on-the-go and rarely in a fixed location.