WP Engine Hosting

Reviews - Virtual Phone Systems

FreedomVoice Review

FreedomVoice Review

Rating:
  5.3/10

 

FreedomVoice

Try Freedomvoice for 30 days. Get a toll free, vanity or local number!

$9.99/month

Freedomvoice

Established in 1996, FreedomVoice became among the first in the United States to provide toll free number solutions for businesses. Today, FreedomVoice works to create flexible, full-service business communications solutions. Their flexible service solutions allow for customized plans to fit a wide variety of business needs, and allowing even the smallest of businesses to take advantage of professional communications solutions to enhance their brand and appeal.



PROS:
  • WebLINK Control Panel
  • Customizable Solutions
  • Professional Voice Talents
  • Easy Setup
  • No Equipment Needed
  • Free Trial

CONS:
  • Not all Prices Published
  • Call Recording Extra
  • Voicemail Transcription Extra
  • Limited Support



Pricing/Minutes/Contract: (Rating: 6/10)

FreedomVoice offers three base pricing options. All plans offer unlimited voicemail boxes. Minutes offered vary depending on the price point, ranging from 300-2,500. Also included with each plan is your choice of one toll free or local number.

Call Management: (Rating: 6/10)

All FreedomVoice plans include several call management features, such as follow me live call forwarding, auto attendant greeting, hold music, ACD routing, email delivery, call forwarding, call screening, call blocking, and WebLINK control panel.

Available Numbers: (Rating: 6/10)

FreedomVoice comes standard with one local or toll free number upon sign up. If you have an existing business number, you can transfer that number for a one time fee of $30. This same one time fee applies to vanity and true 800 numbers as well. If you need more than one number, they are available at an additional monthly charge of $5 for toll free numbers and $10 for local numbers.

Advanced Features: (Rating: 4/10)

FreedomVoice offers minimal advanced features included in its pricing plans when compared to its competitors. Basic plan features include hold music, ACD routing, and auto attendant greeting, but all advanced features come at an additional price regardless of pricing plan. These features include call recording, professional voice talents, and voicemail transcription.

Usability/Ease of Use: (Rating: 6/10)

FreedomVoice virtual phones and services are easy to setup and easy to use. Since service is equipment free, you will not have to learn how to operate any new hardware. After signup and activation, instructions are sent regarding auto attendant set up and configurations. From there, everything is operating via FreedomVoice’s WebLINK.

Help & Support: (Rating: 4/10)

FreedomVoice offers limited local support. Service representatives are available M-F from 6AM to 6PM PDT. You can also opt to contact support via email at anytime. Limited customer support can be problematic when problems are incurred after business hours.


Specifications

Specification

Pricing/Plans

Starting Monthly Price - Shared Minutes Plans: $9.95

Starting Monthly Price(per user) - Unlimited Minutes Plans: Not Offered

Starting Number of Users - Unlimited Minutes Plans:

Setup or Activation Fees:: None

Cancellation or Early Termination Fees: None

Free Trial or Money Back Guarantee

Shared Minutes Plans(Professional)

Available Minutes – Shared Minutes Plans

400

1200

3000

Call Management

Anonymous Call Rejection help

Call Blocking

Caller ID/Call Screening

Call Forwarding

Call Hold

Call Return help

Call Waiting

Do Not Disturb

Find Me/Call Routing

3-way Calling

Virtual Extensions

Unlimited Extensions

Call Recording: Yes - but Extra Cost

Advanced VoIP Features

Call from Web/Click to Call

Voicemail to Email

Queuing

# of Server Locations: 2

Inbound & Outbound Fax: Yes - Both are Provided at no extra cost

CRM Software Integration

Operator Answered Calls: No

Phones/Devices

Use Your Own Device help

ATA Adaptor

Purchase Phones?: No help

Softphone

Customer Support

Phone

Email

Overage Minutes – Shared Minutes Plans

3.9¢

Extensions – Shared Minutes Plans

Unlimited

Phone #'s – Shared Minutes Plans

1

Plan Details – Unlimited Minutes Plans

Additional or Add-ons

Cost for Additional Local #'s:

Cost for Additional Toll Free #'s:

Cost for Vanity #'s(one time fee):

Cost for Virtual International Numbers:

Cost to Transfer a Number:

Cost for Additional Minutes Packages:

Available Numbers

Can Transfer Existing Numbers

Toll Free Numbers

Vanity Numbers help

Local Numbers



What we Liked about FreedomVoice

WebLINK Control Panel: FreedomVoice’s WebLINK control panel is highly intuitive and simplifies call management, enhancing user experience. This high functionality is necessary, as all calls are managed and made through this control panel.

Customizable Solutions: Each pricing tier can be fully customized to accommodate individual business needs. Some of the special customizations offered include call routing logic, promotional code capture, SOAP API integration, and database storage and access.

Professional Voice Talents: Businesses can enlist the help of professional voice talents and record customized voicemail greetings and/or an auto attendant script. While this feature comes at an additional cost (must contact sales for a quote), it adds another layer of professionalism to your virtual phone system.

Easy Setup: Since there is no additional equipment to purchase, setup is quick and easy. And, once completed, all options and features can be accessed and managed via FreedomVoice’s WebLINK control Panel.

No Equipment Needed: FreedomVoice’s virtual phone services do not require additional equipment, saving you money.

Free Trial: FreedomVoice plans come with a free trial. This allows you to test out the system, plan and features in order to determine whether or not it is the best fit for you and your business needs.


What we Didn't Like about FreedomVoice

Not all Prices Published: While FreedomVoice offers customizable plans; much of their pricing for additional features is unpublished. Potential clients must then call for pricing.

Call Recording Extra: Most competitor plans provide call-recording options as part of their base packages. FreedomVoice, however, does not.

Fewer Features for Cost: Compared to its competitors, FreedomVoice offers less base features for the price. For example, customers will pay $10 extra for a local number and an additional monthly charge for voicemail transcription services—to name a few.

Limited Support: One of the biggest complaints about FreedomVoice is their limited support. Times in which calls are handled are limited to weekdays between 6AM and 6PM. While email support is great, after hours support is all but impossible to obtain.

Best Available Offer

5.3 Total Score
Customizable and no equipment necessary.

FreedomVoice offers customizable communications solutions for mid to large size businesses. Set up is easy and no additional equipment is needed to get started. Their WebLINK control panel is intuitive and allows for easy call management. While their pricing plans offer flexibility, their pricing structure is unclear and support is lacking compared to its competitors.

Pricing/Minutes/contract
6
Call Management
6
Available Numbers
6
Advanced Features
4
Usability/Ease of Use
6
Help & Support
4

FreedomVoice

Try Freedomvoice for 30 days. Get a toll free, vanity or local number!

$9.99/month

Freedomvoice


Tags:

Julia Richardson is a senior editor/researcher at Revuezzle. As a mom of 3 with a degree in Marketing, Julia loves to combine her passions- writing, researching, and people. In pursuit of these passions, she’s done a little bit of everything— From B2B sales, advertising copy, to writing, research, and the occasional celebrity interview. Her writings have been featured in multiple blogs and online publications, and she’s designed and implemented marketing plans for several Fortune 500 companies. Julia lives in Richmond, VA with her husband, kids, and her dog Phoebe.

Compare items
  • Accounting Software (0)
  • Beer Clubs (0)
  • Brownie Shops (0)
  • Chocolate Clubs (0)
  • Cloud Backup (0)
  • Coffee Clubs (0)
  • Gift Basket Merchants (0)
  • Meal Delivery Kits (0)
  • Pet Insurance (0)
  • Small Business Phone Systems (0)
  • Web Conferencing (0)
  • Web Hosting (0)
  • Wine Clubs (0)
  • (0)
Compare
0