8×8, Inc. Business Phone Review
8×8, Inc. offers a variety of business-focused VoIP plans with near-perfect cloud-based communications. They integrate well with CRM, fax and even offer web conferencing to be an all-in-one solution for businesses of all sizes. With their unlimited local and long-distance calling, they are definitely an option for those in search of a VoIP solution. The only drawback to 8×8, Inc. is their activation fees – which are charged per user, per plan.
Unified business communications for small to medium-sized businesses with a favorable ROI.
- Windows sharing does not work
- High activation fees per line, per user
- Slightly muffed call quality
- Lacks queuing options
- Must upgrade to Pro plan for advanced features
- Lacks upfront pricing
- No money back guarantee
- Charges a cancellation fee
Pricing/Minutes/Contract: (Rating: 2/10)
Pricing is not something 8×8 is upfront about on their website, so it does take time to figure out just how much you would pay for their services. They claim they offer complete communications for half the price, but do not provide you with pricing on their site – instead, you must request a quote. While there is no contract required, you are still charged a cancellation fee of $59.00. Rates range from $19.99 to $49.99 per month per user, but there is no setup fee. You get unlimited local and long-distance calling in their plans and you pay as you go. Also, there is no money back guarantee with this service. There is also no reduced pricing for extra members or extensions.
Unfortunately, 8×8, Inc. can be very costly to setup. They have activation fees of $39.99 per user. Therefore, a company with 10 users will pay almost $400 in activation fees alone. There is no discounted activation fee either, so even if a company with 100 extensions sets up their service, they are still required to pay $39.99 per extension.
Call Management: (Rating: 7/10)
Account administrators do have excellent management tools at their disposal. First, they can access their account online and even get detailed call analytics for free. The service can be integrated with CRM and other third party apps like Outlook. They have a mobile app as well, but this costs extra.
Available Numbers: (Rating: 5/10)
With 8×8, you can keep your original number and port it over, but this may require a delay of a few weeks. They do offer toll-free numbers, but there are no vanity numbers at this time. Users can request additional numbers and extensions too.
They do not offer international numbers either.
Advanced Features: (Rating: 7/10)
When it comes to advanced features, 8×8, Inc. does offer an attractive group of features. Just some that users can expect include conference calling with an astounding 50 people, ACD queues (for an extra cost), hunt groups, find me-follow me, and of course the essential call features you would expect from a virtual phone service – including sending and receiving faxes from your VoIP line (for an added fee). The mobile app allows users to enjoy softphone calling as well as record calls, view and delete faxes and make video calls.
Usability/Ease of Use: (Rating: 4/10)
Overall, the administrative features are somewhat easy to use, though some have reported that setup is not as easy as the company claims. The software has a lot of bugs and issues that tech support seems less than helpful working out the kinks on and the call quality can sound muffled and is definitely not high-definition.
Help & Support: (Rating: 4/10)
The sales representatives are available and helpful, but getting price quotes or detailed information seems to be difficult. They are not willing to provide upfront pricing until you give them all of the details, which is less than ideal. Also, tech support has been reported as very limited, even though they offer numerous ways to reach them. The online tutorials are definitely helpful, but they can only go so far before someone needs to speak to a live agent for assistance.
8×8, Inc. Business Pricing and Plans
Unfortunately, pricing is not clear with this company. Quotes range from anywhere from $19.99 to $49.99 per month, per user without specification as to what plan that would go to. They do, however, have two plans.
Virtual Office: Includes unlimited calling, online call management and features. Does not include web conferencing with video, internet faxing or call recording.
Virtual Office Pro: Comes with all of the features of Virtual Office, but also includes video web conferencing, internet fax and call recording.
Starting Monthly Price - Shared Minutes Plans: Not Offered
Starting Monthly Price(per user) - Unlimited Minutes Plans: $39.99
Starting Number of Users - Unlimited Minutes Plans: 1 - ?
Setup or Activation Fees:: $39.99 per user
Cancellation or Early Termination Fees: $59.99 per line and $9.99 per virtual number
Unlimited Minutes Per User Plans(Office)
Available Minutes – Shared Minutes Plans
Caller ID/Call Screening
Do Not Disturb
Find Me/Call Routing
Advanced VoIP Features
Service Level Agreement
# of Server Locations: 2
Fully Redundant Network
Inbound & Outbound Fax: Yes - but Outbound is Xtra Cost
Use Your Own Device
Overage Minutes – Shared Minutes Plans
Extensions – Shared Minutes Plans
Phone #'s – Shared Minutes Plans
Plan Details – Unlimited Minutes Plans
Included Local and Long Distance Minutes(Domestic US & Canada): Unlimited
Included Toll Free Minutes: None
Included International Minutes: None
Overage Minutes: 4.5¢
Included Phone #'s: 1
Additional or Add-ons
Cost for Additional Local #'s: $4.99/mo U.S. | $6.99/mo Canada | plus $9.99 Activation Fee
Cost for Additional Toll Free #'s: $4.99/mo plus $9.99 activation fee
Cost for Vanity #'s(one time fee): Not Offered
Cost for Virtual International Numbers: Not Offered
Cost to Transfer a Number: Free
Cost for Additional Minutes Packages: Not Offered
Can Transfer Existing Numbers
Toll Free Numbers
What We Like About 8×8, Inc. Business
Unlimited Calling: Unlimited local and long distance calling is surprisingly not a feature you find with all VoIP providers, so 8×8, Inc. definitely scores some brownie points with us by offering that. While they do not have a robust list of international call-capable countries, their rates have been reported as reasonable and unless your SMB plans on making a lot of international calls, it is still a viable options.
Good Deal of Features: There are a good deal of features that are included standard and while you have to pay extra for web conferencing and fax, that is a standard issue with most VoIP providers.
Call Reporting and Logs: Not all VoIP services allow users to check in on call reporting and take detailed analytics. This service does – which allows administrators a little more control over their accounts.
Third Party Integration: Business users can easily integrate their service in with things like Salesforce, Outlook and even SugarCRM, which is great for the company that needs it.
Fully Redundant Network and SLA: For their size, 8×8, Inc. does offer a high number of server locations and their highly redundant network means that you will never have to worry about losing service – and they have a stellar reputation for uptime.
What We Didn't Like About 8×8, Inc. Business
High Activation Fees: It is one thing to have an activation fee, but an entirely other to have high activation prices per extension. Since most companies will require more than one extension, users can pay a significant amount of money upfront just to use 8×8, Inc. Considering there are companies with lower activation (about $9 per extension), this can force companies to choose different providers.
No Upfront Pricing: Companies should provide upfront pricing on their site for transparency. 8×8, Inc. does not offer information on their plans and when asked for a quote, they ask for more and more details until you can finally get a price – which doesn't reflect much for upfront honesty. While they boast about saving users up to 50 percent, their prices seem to stay in line with other services and their “advanced” features do not necessarily make it worth the price. The number of fees they add on to users is astounding and often adds up to way more than any other VoIP provider out there.
Cancellation Fee: There are no contracts and they advertise that you can pay as you go, but the company will still charge you a cancellation fee of over $50.
Poor Call Quality: Calls can be muffled, despite the number of servers this company has online at a time. For some business users, they may not like the delays and poor call quality.
Poor Tech Support: Tech support does not seem as knowledgeable as they should nor are they are responsive as you would expect from a company that boasts about their support.
Softphone App Issues: There have been numerous reviews and user feedback regarding the softphone app, which business users have described as less than business class and extremely unreliable.
8x8 business offers mobile apps, talk, cloud-based phone service and even web conferencing all for a fairly affordable rate. Overall, they are an option for those looking for multiple calling plan options and fail-safe solutions.