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AccountEdge, made by Acclivity, is a newer accounting program that is quickly gaining momentum with small, medium and large businesses alike. They offer basic and pro accounting for businesses that want desktop, mobile and cloud-based accounting solutions. Their goal is to offer a variety of services, while still integrating much-needed services like payroll, so that businesses can tailor their software to their needs. While somewhat flexible, AccountEdge makes it highly difficult to find information about their product and their lack of usability in the software itself may make it unappealing for those looking for something with more functionality.
An accounting solution that does as much or as little as you need it to.
- Choose between desktop or cloud accounting
- Payroll included (up to 10 users)
- Negative attributes of accounting program/service
- Costly add-ons
- Confusing software options
- No online accountant access
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Scoring and Rating
Accounting and Business Tasks: (Rating: 8/10)
AccountEdge’s suite of products all offer basic accounting tasks, but the capabilities of those tasks are limited based on what type of software you purchase.
With AccountEdge Cloud you receive invoicing, sales, expense tracking, tracking time, assigning business tasks for employees and yourself, receiving payments online, and multi-currency support.
With AccountEdge Basic, you will receive basic income and expense tracking, general ledgers, accepting credit cards and invoicing. This one is extremely basic and may not even offer the accounting features small business owners need to fully control their company’s finances.
With AccountEdge Pro you can enjoy basic accounting features, payroll, credit card payments, inventory and purchase tracking, and timesheets.
Invoicing: (Rating: 8/10)
With all AccountEdge programs you can create estimates, generate invoices and even bill for time. Transactions can also be synced up with a calendar app for billing purposes and you can setup recurring billing for clients that require weekly or monthly invoices. All accounts receivable is managed through the program and you can even sell items online and then link your account to your AccountEdge software. Credit card payments can be processed directly through AccountEdge via their Merchant Account program (additional fees will apply), but they don’t have any PayPal integrations.
You can also track retainers, escrow accounts and trust accounts in AccountEdge and send customer statements. The overall invoicing interface is rather confusing to use and the customization capabilities are limited – so invoices cannot be made exactly how you like them. They do, however, support multiple tax rates and currencies.
Management: (Rating: 8/10)
In terms of management, you will only find management features with AccountEdge Pro and AccountEdge Cloud. The Basic software lacks the complexity.
With their management tools you can track employee time, generate timesheets, build invoices from timesheets, track progress on specific jobs, etc.
You can also monitor inventory and build items and kits with multiple inventory items (when you have supplies on hand to create a finished product). Inventory counts will be available and you can include product variations of inventory items.
For employees, you can integrate payroll into your AccountEdge software – and Pro comes with payroll. You can add on payroll after the fact for your Basic account, but after the extensive costs, you might as well just pay for Pro.
AccountEdge programs do integrate with point of sale software programs and they also offer their own. If you have Shopify, you can integrate that with AccountEdge.
Ease of Use: (Rating: 4/10)
Functionality and ease of use is where AccountEdge really fails. The software is extremely clunky, unattractive, awkward and so complex I found myself feeling as though it would never end. Setting up a simple task took much longer – especially compared to the other software programs I have already tested.
When I hit a snag and went to look up the answer, I was met with some opposition – because their help guides and manuals are by no means helpful.
The software itself could use some upgrades to its look. While they have great features with 2016, these features were unimpressive especially when you consider the aesthetics factor – and let’s face it; attractive software is often easier to use.
Overall, AccountEdge (Cloud, Basic and Pro) all took much longer to use than other programs and even setup was confusing. I would by no means classify this as a software program for those just starting a business or new to business accounting.
Access: (Rating: 7/10)
Access can be perplexing with AccountEdge, only because they have so many different account options. With Cloud, you will access everything online via your computer or mobile device. You can also download their mobile app – but it’s only available for iPhones and iPads.
For the downloaded software (Basic and Pro), you must choose if you want the PC or Mac version and there’s no online access or mobile app – which may be too limiting for those on the go.
If you opt for AccountEdge Cloud, you will be limited on users based on the tier you pay for, which ranges from one user to 50 users. There isn’t any accountant access; but they say you can have a free accountant download.
If you opt for the desktop version, there isn’t much in terms of backup – except what you do on your own.
Taxes: (Rating: 5/10)
For the cost, you would assume there’d be more to taxes with AccountEdge products, but they don’t. They do not have any Schedule C or estimated tax payments for freelancers, they don’t offer tax prep or assistance with higher level plans, etc. You can do payroll taxes if you have the add-on or at least sing up for the Pro version, but again, there is no business tax assistance.
None of the three products offer accountant access – instead, you have to send them a downloaded file.
Pricing: (Rating: 7/10)
There are no introductory rates and instead you pay annually for Basic and Pro and then monthly for Cloud. If you need to upgrade, you will pay a discounted annual rate.
For AccountEdge Cloud you will pay anywhere from $10 per month to $100 per month depending on how many users you need to give access to the program.
For AccountEdge Basic you will pay $99 per year as a new users and $79 per year to upgrade to the latest version after that. For AccountEdge Pro you will pay $399 for a new user per year and then $159 per single user upgrade after that or $249 for a multi-user upgrade.
There is a free 30-day trial for all AccountEdge products.
They are not the most expensive accounting solution out there by any means, but the cost compared to the benefits and functionality make them expensive.
Customer Service: (Rating: 7/10)
AccountEdge has email and phone customer service, but you have to pay to reach them by phone – one of the few software programs we’ve found to do that. They don’t have live chat either. Their knowledgebase is helpful, but not as in-depth as other companies. Their customer service could definitely use some improvements.
Currently they are not rated with the BBB.
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Regular Pricing(after intro): $399 new customer $159 existing customer (upgrade), Cloud Based $10 to $100 per month
Introductory Pricing: None
Free Trial: 30 Days
Score Based out of Total of 10
# of Users Per Account
1 - 50
# of Clients/Customers
# of Invoices
Basic Accounting Features
Can Import Bank Transactions
Estimates or Quotes
Converts Estimates to Invoices
Managing Bills and Paying Bills
Credit Card/Paypal Processing: Added Fee
eCommerce or POS Compatable
# of Built in Reports: not specified
Provides Employee TimeSheets
Prints Payroll Checks or Process Electronically
Can e-file or Manually File Payroll Taxes
All (Cloud Based)
Mobile Expense Tracking
Receipt Capture via Mobile Phone
Mobile Time Tracking
Help and Support
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What Type of Business Could Use This Software?
AccountEdge can work for large companies, but the cost per user per year will make it suitable for a company that has just one bookkeeper in-house. Also, their limited functionality makes them too difficult for new users or even new businesses. Their lack of freelancer features make them unappealing for those that are self-employed unless that self-employed individual needs things like payroll and inventory.
Ultimately, AccountEdge is more suitable for small businesses with a handful of employees, inventory to track and that will not need mobile access to their software – unless they use the Cloud version.
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AccountEdge Cloud: Offers web-based accounting, invoicing, orders, quotes, web pay, business tasks, time tracking, and multi-currency support. Pricing is $10 per month for 1 user, $25 per month for up to 5 users, $50 per month for up to 10 users, and $100 per month for up to 50 users.
AccountEdge Pro: Offers services for up to 10 users. Includes banking, sales, account ledgers, payroll, credit card payments, inventory and purchase orders, and other basic accounting features. Starts at $399 for new users per year or $159 for a single user upgrade and $249 for multi-user upgrades.
AccountEdge Basic: Available for a single user. Offers banking and general accounting, sales, invoices, general bank ledgers, credit cards, expense tracking and syncing to bank accounts. Starts at $99 for new users per year or $79 for an upgrade.
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What We Like About AccountEdge
Payroll Included with Pro Account: If you purchase AccountEdge Pro, payroll is included with your software. It will include payroll processing, wage and deduction management, paystubs and payroll tax forms. You can also add full-service payroll, but this is not free.
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What We Don't Like About AccountEdge
Clunky, Outdated Looking Software: While AccountEdge products offer a variety of services for a convenient price, the software itself doesn’t speak to the high price tag. For almost $400, you would expect something that is attractive, user-friendly and updated. The software itself is very unattractive and even the latest updates do not help it appear anymore functional. Compared to the competition, AccountEdge has a lot of upgrades to do for usability.
Pricey Add-Ons: Some of the add-ons for AccountEdge, especially in terms of payroll, are things that other software programs include as part of their program – and definitely don’t charge as much to add them on. For example, electronic filing of payroll taxes is $0.99 per employee and direct deposit is $0.99 per transaction plus $14.95 per month.
No Accountant Access: While you can send a free accountant copy of your AccountEdge account at tax time, they have no digital access or way for the accountant to access directly. This is an inconvenience for most business owners – especially when there are so many programs out there that offer accountant access online.
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AccountEdge offers a cloud-based as well as a desktop version of their accounting software. While they have great features, their ease of use is extremely low and they may not have the features most businesses need to track their financial well-being.
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